Refund policy

Effective date: 26 September 2026

1. Faulty, damaged or incorrect goods

Please contact us within 30 days of delivery if your item arrives faulty, damaged, incorrect or materially different from its description. We will review the issue and arrange an appropriate refund or replacement.

2. How to request assistance

Use our contact form or email tgph577@outlook.com, providing your order number, a description of the issue and, where available, photographs. Please contact us before returning an item. Where a physical return is needed, we will provide the return address, instructions and any applicable postage arrangements for your case.

3. Refunds and replacements

We will confirm the resolution after reviewing your request. Approved refunds will be issued to the original payment method. Your payment provider may require additional time to show the credit. Refunds for part of an order are based on the amount actually paid for the affected item, including applicable discounts.

4. Optional protection

Shipping protection and 30-day accidental-damage cover are governed by our Order protection terms. Purchasing either add-on is not required to request help with a faulty, damaged or incorrect item.